top of page

Terms and Conditions

​iLandscape Ltd
Website: www.ilandscape.org
Email: info@ilandscape.org
Phone: [Your Business Number]
Registered Office: [Registered Address]
Company Number: [Insert Once Registered]

Last Updated: [Insert Date]

1. Introduction

These Terms and Conditions govern your use of our website and the services provided by iLandscape Ltd (“we”, “us”, “our”).

By accessing this website or engaging our services, you agree to be bound by these Terms.

If you do not agree, you must not use this website or engage our services.

2. About Us

iLandscape Ltd is a landscaping and property services company operating in Surrey and surrounding areas. We provide landscaping, fencing, paving, garden construction, maintenance, and related services.

3. Website Use

3.1 Intellectual Property

All content on this website including text, images, logos, branding, and design is owned by iLandscape Ltd unless otherwise stated.

You may not:

  • Copy

  • Reproduce

  • Republish

  • Modify

  • Distribute

without our written permission.

3.2 Accuracy of Information

We make reasonable efforts to ensure website content is accurate. However:

  • Information is for general guidance only.

  • We reserve the right to update services, pricing, and availability without notice.

3.3 Website Availability

We do not guarantee uninterrupted access to this website and accept no liability for temporary downtime or technical issues.

4. Enquiries & Quotations

4.1 Site Visits

All quotations are subject to a site visit unless otherwise agreed in writing.

4.2 Quotations

  • All quotations are valid for 30 days unless stated otherwise.

  • Quotations are based on visible site conditions at time of inspection.

  • Hidden ground conditions, underground services, or unforeseen issues may result in additional costs.

4.3 No Verbal Quotes

We do not provide binding quotations over the phone. All formal quotations will be issued in writing.

5. Booking & Contract Formation

A legally binding contract is formed when:

  • A written quotation is accepted in writing, AND

  • Any required deposit is received.

6. Deposits & Payments

6.1 Deposits

We may require a deposit prior to commencement of works to secure materials and schedule labour.

Deposits are non-refundable once materials have been ordered.

6.2 Payment Terms

  • Payment terms will be specified within your quotation.

  • Final payment is due upon completion unless otherwise agreed.

  • Late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

7. Variations & Additional Works

Any additional work requested after acceptance of quotation will be treated as a variation and charged accordingly.

All variations must be agreed in writing before work proceeds.

8. Customer Responsibilities

The client agrees to:

  • Provide clear access to the work area.

  • Ensure utilities and services are identified where applicable.

  • Remove personal belongings from the work area.

  • Ensure pets and children are kept away from working areas.

Failure to do so may result in delays or additional charges.

9. Delays & Force Majeure

We are not liable for delays caused by:

  • Severe weather

  • Material shortages

  • Supplier delays

  • Acts of God

  • Unforeseen ground conditions

  • Client-caused delays

10. Materials

Where materials are selected by the client:

  • Natural materials (stone, timber, turf) may vary in colour, tone, and texture.

  • We cannot guarantee exact colour matching.

  • Timber may naturally shrink, expand, or crack.

11. Waste Removal

Waste removal is included only where specified in the quotation.
Any additional waste not identified during quotation may incur extra charges.

12. Guarantees & Warranty

We provide workmanship guarantees where stated in writing.

Guarantees do not cover:

  • Natural movement or settlement of ground

  • Damage caused by third parties

  • Lack of maintenance

  • Extreme weather

  • Misuse

Manufacturers’ warranties apply to materials where applicable.

13. Limitation of Liability

To the maximum extent permitted by law:

  • Our total liability shall not exceed the value of the contract.

  • We are not liable for indirect or consequential losses.

  • Nothing excludes liability for death or personal injury caused by negligence.

14. Insurance

We hold Public Liability Insurance and Employers’ Liability Insurance where required.

Insurance certificates are available upon request.

15. Cancellations

15.1 Consumer Contracts (Off-Premises)

If the contract is formed at your home, you may have a 14-day cooling-off period under the Consumer Contracts Regulations 2013.

If you request work to begin within this period, you may be liable for costs incurred up to cancellation.

15.2 Cancellation After Materials Ordered

If materials have been ordered, cancellation charges may apply.

16. Complaints

If you have a concern:

  1. Contact us in writing via email.

  2. Allow reasonable opportunity to inspect and rectify.

  3. We aim to resolve disputes amicably before escalation.

17. Data Protection

We process personal data in accordance with UK GDPR and the Data Protection Act 2018.

We collect data for:

  • Providing quotations

  • Delivering services

  • Administrative purposes

We do not sell or share your data with third parties except where necessary for service delivery.

Please see our Privacy Policy for full details.

18. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

bottom of page